Frequently Asked Questions

Everything you need to know about bringing Fellow into your home.

What is the standard shipping timeframe for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

What is your return policy for home goods?

We offer a 30-day return window for all unused items in their original packaging. Please note that shipping fees are non-refundable unless the item arrived damaged.

Do your products come with a warranty?

Yes, all Fellow hardware and home electronics come with a standard 1-year limited warranty that covers manufacturing defects and functional failures.

How can I track my delivery?

Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account on our website.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.